Reviews

We are proud of our professional and friendly service but don't just take our word for it. Here are a range of reviews left by our amazing customers. We love to hear about your experience and what you think, if you would like to leave a review then please click here. Alternatively, you can check pricing and availability to get the ball rolling. 

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Ben
11th July 2025

On time and very polite. Explained everything. Would recommend!

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Anita Frith
3rd July 2025

Turned up on time. Carried out work and made sure area was left clean and tidy

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Rahul Verma
18th June 2025

Had a new boiler installed in Milton keynes. Thank you to Mitch. Really did a great job. Will for sure use grand union for our all gas and plumbing jobs in future

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Oliver Hayhurst
16th June 2025

Fast, efficient, friendly and did good work for a good price

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Bruno Correia
13th June 2025

Amazing service, from the moment I called till the moment my bathtub was sorted. Would definitely recommend their services. Big thank you to Mitch.

Catherine Walshe
Catherine Walshe
9th June 2025

Feedback Form

Hi Mitch,

This is a test enquiry since integrating Cloudflare Turnstile to protect your enquiry forms from spam.


Please confirm receipt by forwarding any test enquiries to me at [email protected]

Many thanks,
Catherine

P.s. Only rating you three stars because any star ratings over 3 will display on your reviews page, so please don't take this personally!

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Rachel Chapman
9th June 2025

Excellent service as always. Booked in a boiler service, the engineer attended promptly, was very professional and courteous and completed the service as needed. I’m so delighted to have found a plumbing company I can totally trust

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We had a plumbing leak from the ceiling and found Grand Union Plumbing online. After checking out their reviews we decided to go with them. Lauren in the office was really helpful, and Marco came out to fix the problem. He was professional, explained what was wrong, and told us how he was going to fix it. The service was excellent —I can’t recommend them enough. They’re now the only plumbers we’ll ever call and use. Thanks guys!

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steve howard
2nd June 2025

Been maintaining boiler for past 5 years, always prompt , professional and courteous. Good value and excellent service.

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Stuart Marshall
23rd May 2025

Great company and very efficient work carried out, Luca did a great job with a difficult situation but fixed problem quickly and to a great standard..

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Prompt, pleasant and efficient.

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Alson AY
21st May 2025

Service very professional and the plumber was very polite!

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Elaine Wales
30th April 2025

I booked Grand Union Plumbing & Heating to do a service of my very old boiler and radiators. They kept me informed of Marco's arrival times, which was so helpful and allowed me to work around the appointment. Marco was a pleasure to meet and he was friendly, answering all my questions with a smile. The service was quick and with a prompt turn around. I would definitely use Grand Union again and I would recommend them to my neighbours, colleagues and friends.

Antonia Woods
Antonia Woods
24th April 2025

Feedback Form

I can only give praise to all at Grand union plumbing and heating team, my boiler was leaking and I didn't have a clue what to do, I called them and spoke to a lovely lady called Lauren who sent someone out within a short time Mitch came and was very honest with us .... we needed a new boiler which was fitted a week later by Connor I definitely will be recommending and using their services again.
I felt that the team are very professional polite and clean and tidy

Antonia Woods
Antonia Woods
15th April 2025

Feedback Form

Service was very prompt and both Lauren and Mitchell were very polite and attentive

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Claire Wilson
11th April 2025

Professional company from start to finish. I booked a boiler service easily on line. Engineer advised of his arrival time on the day. Friendly, efficient enginner arrived. All certificates were emailed promptly afterwards too. Very happy customer 😀

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Roxanne E
7th April 2025

We had an emergency where we had a slow leak causing a wet patch on our living room ceiling. I called in the morning and spoke to someone professional, and they arranged for an engineer to come out on the same day. Andy arrived promptly, was very professional and friendly, and explained the problem in terms I could understand. He was able to fix the issue within the hour and provided me with some tips for the future. I would recommend and will be using them again.

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alison turner
7th April 2025

Marco texted with an estimated time of arrival. Arrived on time, very polite & chatted for a little while. Very tidy & completed job with no problems. Very happy. See you next year for my annual Boiler Service.

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Jason Ray
6th April 2025

We're really pleased with our new bathroom. Glen and his team provided great service and quality of work. The breakdown of the works each day over the two weeks was really helpful. We'd like to give a special mention to Connor for his work ethic, standard of finish and cleanliness. Highly recommend and we hope to deal with Grand Union again in the future.

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Alexandra Pegeanu
3rd April 2025

Highly recommend Grand Union Plumbing & Heating as they are really professional and they do good quality of work. Prices are really affordable. We are really happy and will definitely use them again and recommend them to all our friends and family.

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James Worth
2nd April 2025

A Very quick and prompt turn around with these guys, called them Monday, and they came out promptly to take a look, order the required parts and returned. A fast and speedy service! Update - Had a boiler replacement, took 4 hours and everything was left spotless. Really great work, british Gas advised a whole day with scaffolding work and none of that was required with these guys.

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Simon Oversby
31st March 2025

Marko came to service my Mum's boiler on the same day I phoned as also had a issue with the boiler. A Very professional service. Thanks

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Tonie Testa
27th March 2025

Grand Union plumbing & heating is the only plumbing company I'll ever use! Once again, they've exceeded my expectations. I had a broken thermostatic radiator valve in my daughter's bedroom and needed it fixed urgently before her return from university tomorrow. Marco arrived promptly within the scheduled time, was incredibly polite, friendly, and tidy. He clearly explained the issue and efficiently resolved it. My daughter's room is now perfectly warm, just in time for her homecoming. A truly excellent job, and a heartfelt thank you to Marco!

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mark stubbs
24th March 2025

Terrific service, called in an emergency at 9am, and Andy turned up at 11am and 30 minutes later, all fixed. Great service with a polite and knowledgeable plumber.

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Karin
14th March 2025

4 taps replaced, very efficient, good communications, all neat and tidy

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Karen Sket
13th March 2025

Technician was very thorough and pleasant. He even caught an unrelated issue. Brilliant man.

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Carried out annual service check for gas central heating. Due to mix up at the office he was later arriving than scheduled but was efficient and tidy.

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Adrian
12th March 2025

Great service, fast and on the time. I will use their services again in the future.

Faziela Dharsey
Faziela Dharsey
11th March 2025

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Lovely, friendly engineer who respected my home and explained why he needed to come back with parts that needed ordering. Arrived within the expected slot and liked that I got an ETA text so I could prepare the space for him to work.

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Marco Garofalo
6th March 2025

The engineer was very caring and respectful. The whole process was smooth and hassle-free. Highly recommend!

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peter narroway
5th March 2025

Very friendly and. Courteous. Let me know what was going on. Left job very clean and tidy. Any problems just call. All in all very satisfied..

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Liam Redrup
20th February 2025

Really great communication and a very efficient service. Marco was very polite, professional and most importantly sorted the issue. He cleaned up afterwards, was cheerful and helpful. I will be using Grand Union plumbing for all needs now.

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Andrew Hall
19th February 2025

Quality, prompt & fair value. We always use these guys

Niall Curran
Niall Curran
18th February 2025

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Very professional, responsive and easy to deal with when fitting a new boiler

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Paul Wingate
17th February 2025

Punctual, polite and very professional. Great with keeping me updated and a quick turnaround. Very happy customer.

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Patsy Green
14th February 2025

Always excellent service

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Godwin
14th February 2025

Great experience with Grand Union over all. Use them for annual boiler serive. Also installed my Hive for me and looked into 1 or 2 other issues. Great and friendly team.

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Andrew Lovelock
12th February 2025

Simply brilliant. Very competitive price, arrived bang on time, extremely polite and courteous and above all (Thomaz) did a fantastic job and cleaned up before he left. No hesitation in 100% recommending them and will be sure to use their services again.

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Katie Fanning
11th February 2025

Great Service received! Highly recommend! Reasonable price for the works required. I had a prompt response to my query with a short wait time to the appointment. The text I got to say how far away they were so I knew when they were coming and it was accurate. Normally you don't get any warning from other companies. The guy was really nice and felt comfortable him being in the house. Definitely use them again for future works.

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Irene Longstaff
10th February 2025

They've been servicing my boiler for years, and when I suddenly found that I had a leaking pipe under my floorboards, I turned to them for help. The carpet and floor had to be lifted, but after it was finished you would never know, it's as good as before. Great service and cheerful operatives every time 👍🏻😊

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Andreea Vlad
10th February 2025

Absolutely great!

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Sarah Verstappen
9th February 2025

Needed an inspection done quickly of a hot water cylinder which had been flagged as a concern by a house survey we had done. Marco was absolutely fantastic. Carried out a full service, explained everything, and we had the report a few hours later. This was the second inspection we'd had to have done as the previous plumbers had been useless (different company). Marco also spent the time to talk us through a few other concerns we had and give us some idea of potential costs. Will definitely be hiring them to carry out the work once we've moved in!

Helen Feeney
Helen Feeney
7th February 2025

Feedback Form

This was our first experience with Grand Union Plumbing and Heating. We needed a plumber to resolve a problem with overflow from our water tank. We contacted a few plumbing companies before Grand Union. The service from start to finish was exemplary. The lady who answered my phone call was friendly, helpful and efficient. Within a few hours Marco arrived at our home and dealt with the problem in an equally friendly and efficient manner. We would certainly use this company again if the need arose and can recommend 100%. Thank you Grand Union.

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Great service, very friendly and efficient. Would use again.

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Jane Dore
6th February 2025

Excellent service, very knowledgeable and professional engineer

Nonyelum Ndulue
Nonyelum Ndulue
4th February 2025

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Marco was very friendly, polite ,thorough and knowledgeable with his work.

Pamita Rao
Pamita Rao
3rd February 2025

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Good service. On time and excellent job.

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Adrian D.
28th January 2025

Great job. Marco was very helpful. I recommend them at any time.

Vithuja Rajaram
Vithuja Rajaram
24th January 2025

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Highly satisfied with the service which is on time.

Jackie Ewins
Jackie Ewins
21st January 2025

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Great job installing a shower, tiling and a shower screen to make the existing bath more adaptable.

Great manner and they took all the rubbish away with them. Strongly recommend this company


5 Stars

Wayland Lousley

"Great job. Cleaned up afterwards. Very helpful advice as well. Wouldn’t hesitate to recommend."

5 Stars

Warren Buckley

"As always great service - many thanks."

5 Stars

Tracey Scott

"Scott was so polite and professional,  unlike the first person who visited. Thank you so much for sorting the problem in under 10 minutes Scott."

5 Stars

Susan Williams

"As always, a great service for your company. From the lady who rings to arrange the appointment for the engineer to call to the day itself. Received a text to say engineer was on his way to the property. Engineer (Marco) prompt and efficient. Respectful of the property and gave feedback on the problem and the next steps. Very pleased with the service 😊"

5 Stars

Jim Cable

"Another service done and dusted for the year. Your as always very prompt in informing us when they will be arriving, completed the work leaving it all neat and tidy. My thanks to Mitch and his team."

5 Stars

Denise Hogston

"Very pleased with the work that has been done would definitely recommend to others."

5 Stars

Kofi Asare

"Excellent job done. Very punctual"

5 Stars

Carolyn O’Sullivan

"Excellent service. Second time I have used Grand Union and would not hesitate to recommend them."

5 Stars

Balaji Rao Janardhan

"Not too much of a wait for the service appointment which is really good not waiting for ages. And the engineer was on time as per the slot booked and did a decent job. Thanks."

5 Stars

Mick Hewitt

"Quick response to my issue, parts ordered and installed the next day, installation engineer was polite and very efficient, no mess and all cleaned new boiler fitted and working. Would certainly recommend."

5 Stars

Susan Sampson

"Tomasz did such a superb job and took great care. We appreciate his attention to detail and taking time to check that my dad was happy with each stage. Many thanks."

5 Stars

Philip James

"This is the 1st time using Grand Union for a heating problem, and definitely won't be the last, for all of our heating and plumbing issues.

We received a message about 15 minutes prior to the engineer, Marco, arrival.
Marco was extremely friendly, efficient and very knowledgeable of his trade. If all of Grand Unions engineers are as efficient as Marco, then we can highly recommend this company for all of your plumbing and heating needs.

We'll definitely be using Grand Union for our next boiler service, and any other issues that might arise in the future."

4 Stars

Andrew Dancey

"Marco serviced our boiler today, he fixed our toilet not so long ago so we have met him before.Really lovely man, friendly, helpful, nothing negative to say at all.The only reason for taking a star off was not knowing what time he was coming.When i booked the service I was told between 12.30 and 1.30pm, was also sent a text but was never given any window time so after 1.30 had to ring and was then told 1.30 to 3.30, so would of been helpful to of know this information previously."

5 Stars

Ian Osborne

"Happy with the work."

5 Stars

Kavita Vallabhaneni

"Every one has been very professional and extremely helpful.Great services 👍"

5 Stars

Julie Dawes

"So helpful and quick thank you. We definitely recommend to anyone needing plumbing help!"

5 Stars

Roksana Zaliwczak

"Everything was ok but plumber should remember shoes must be take of at home"

5 Stars

Jessica Vallis

"Many thanks for responding and helping so quickly, I hear Andy was excellent and immediately sorted the issue with the boiler. Only reason I haven’t left a public review is because I already did one recently re the help you gave us with plumbing so was worried if I leave a second review it might get rejected. We will definitely recommend you and call on you again if anything arises."

5 Stars

Pauline Bird

"Marvellous service. Andy worked diligently to solve our problem. He explained everything to us. Very pleased with the outcome. Thank you very much."

5 Stars

Sam Hunter

"Great service today fitting new gas hob. Thank you very much"

5 Stars

Jessica Vallis

"Many thanks for responding and helping so quickly, I hear Andy was excellent and immediately sorted the issue with the boiler. Only reason I haven’t left a public review is because I already did one recently re the help you gave us with plumbing so was worried if I leave a second review it might get rejected. We will definitely recommend you and call on you again if anything arises."

5 Stars

Emily Keane

"Excellent service, great communication throughout the repair process and great communication of the time of visit. Online communication was brilliant as it made it easier to arrange a visit when I couldn't answer the phone at work. Thanks again."

5 Stars

Andrew Gray

"Thank you for your prompt and efficient service, Andy was very helpful and professional, well done. 😊"

5 Stars

Nathan Larkin

"Excellent service from Andy and grand union with a prompt and efficient repair service. Thanks again."

5 Stars

Aga Burnat

"Tomasz who came to install my radiator in the bathroom was very nice and polite - explaining everything. So everything run smoothly. Would recommend."

5 Stars

Ian Osborne

"Thank you excellent service and good job"


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Areas We Cover

Should you need any of our services, one of our team can be on hand to help across any of these locations.

Milton Keynes
Aylesbury
Bedford
Leighton Buzzard

Northampton
Olney
Towcester
Woburn Sands

Copyright © 2025 – All Rights Reserved. Registered in England and Wales. Company Number: 10876686. VAT Number: GB348115113. 

Registered Address: Grand Union Plumbing & Heating, Exchange House, 314 Midsummer Blvd, Milton Keynes, MK9 2UB.

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